CT

CoxOne

Activity

44

44 new activities

Chat

6

6 chats with new messages

Teams

Calendar

Calls

Viva Engage

Charlie

ITHelp Chat

OneDrive

Apps

Chat

Recent

East Coast Engagement Hub9:28 PM
At 9:28 PM

Johnson, Derrick: 📷 GIF

Holmes, Donte (CCI-Atlanta)8:05 PM
At 8:05 PM

Thanks for the heads up

Workman, Azariah (CCI-Virginia)7:36 PM
At 7:36 PM

You: Hi Azariah!
I do look forward to speaking with you!  sorry for the difficulty in …

CELL'S ANGELS5:28 PM
At 5:28 PM

Possehl, Cassandra: Garlic Parm

Charlie11:04 AM
At 11:04 AM

Hi Thomas,

Lopez, Anthony (CCI-Southwest)6/22
On 6/22

MainPage - Order Entry for New Cox Mobile Customers

HRD Mobile Party!6/22
On 6/22

DellaVecchio, Sarah (CCI-Virginia)6/21
On 6/21

You: sorry Sarah, just saw this..

East Coast, Beast Coast6/21
On 6/21

Taylor, KerryAnne: Perfectoooo! Thank you!

Mobile Sales Effectiveness: CMPP & Device Financing (virtual)6/19
On 6/19

Watkins, Elizabeth: 132-034881104 mobile pay as you gig ion v no ins convergent
📷 GIF

Johnson, Derrick (CCI-Virginia)6/17
On 6/17

that the daily one , used for scorecard . to log in log in as Guest and then filter …

Chu, Dale (CCI-Virginia)6/17
On 6/17

The order is pending

Singh, Anjali (CCI-Atlanta-HCL)6/11
On 6/11

Anytime! 🙂

Sharma, Jyoti (CCI-Atlanta-HCL)6/11
On 6/11

You: VPN keeps going down

Barnett, Samuel (CCI-Virginia)6/11
On 6/11

You: OK!

Dass, Rashmi (CCI-Atlanta-HCL)6/11
On 6/11

Thanks for sharing

Rohrbaugh, Paul (CCI-Atlanta-HCL)6/10
On 6/10

ok, do you think it was an outage in your area before causing it?

Pathania, Sahil (CCI-HCL)6/7
On 6/7

This is regarding your issue for "[email-masked]".

Pathak, Harshit (CCI-Atlanta-HCL)6/7
On 6/7

They will contact you soon.

Reid, James (CCI-Central Region)6/7
On 6/7

share

5/29/24 training class5/30
On 5/30

Harrison, Sherrill: so did someone say you have been doing my sales for me?

Buckley, Sean (CCI-Virginia)5/28
On 5/28

ok going to need to add it again

Dennis, Robert (CCI-Virginia)5/24
On 5/24

You're welcome 🙂

Dixit, Chetan (CCI-Atlanta-HCL)5/22
On 5/22

Hi

Mobile Competitive Toolkit Snack & Chat (VIRTUAL)5/22
On 5/22

Wallace, Alix: Happy Wednesday, All!

Harrison, Sherrill (CCI-Virginia)5/21
On 5/21

No worries, thanks!

Rattler, Kim (CCI-Virginia)5/21
On 5/21

You: Thank you Renita!

Money Mavericks Team huddle5/21
On 5/21

Osuna, Maria: have to reboot for vpn

PD, Siril (CCI-Atlanta-HCL)5/18
On 5/18

Good to hear. Thank you for the update. I will close the ticket from my end

Cresta Training- Mandatory!5/17
On 5/17

Leslie, Janaya: Thank you!

Pila, Anais (CCI-Southwest)5/16
On 5/16

hi

Damone, Nicholas (CCI-Southwest)5/16
On 5/16

Hi

McCaney, David (CCI-Southwest)5/16
On 5/16

hey

East, Shawn (CCI-Virginia)5/14
On 5/14

you are a scholar and a gentleman Thomas thanks for the generous compliments to a NO…

Jacque, Andres (CCI-Virginia)5/14
On 5/14

You: https://www.cox.com/content/dam/cox/business/documents/Self-install/CB-Self-Install-…

Rowe, Renita (CCI-Virginia)5/11
On 5/11

Hey Thomas, just checking on you because you've been on your call going on 30 mins. …

Money Mavericks Team meeting5/8
On 5/8

Lacuesta, Dinnisio: i just got kicked out the game

Jezek, Tony (CCI-Southwest)5/4
On 5/4

hi

Money Maverick Huddle [In-person]5/2
On 5/2

Holmes, Donte: that look Ryan had on his face lol

MonSTARS!5/1
On 5/1

Tone, Ragan (CCI-Central Region)4/30
On 4/30

Your PTO again today?

Mason, Mecca (CCI-Southwest)4/30
On 4/30

Hello I have Zaki Leshe on my line, he wants to speak to you about the bundle deal h…

Crawford, Jessica (CCI-Central Region)4/25
On 4/25

share 🙂

Williams, Brian (CCI-California)4/22
On 4/22

i see it scheduled again 10-12. disregard. thank you

Hough, Don (CCI-California)4/22
On 4/22

I'll let you know what we find out after the site survey. Should be 2-3 days.

Snack & Chat: ACP Shutdown Toolkit HRD (Virtual)4/17
On 4/17

Chu, Dale: 📷 GIF

has context menu

You were mentioned.

SMS chat.

Unread message.

Last message:

Group chat.

Meeting Chat.

Chat.

You're starting a new conversation..

This chat is muted.

You can't send messages because you are not a member of the chat.

Charlie

Chat

About

About

Has context menu

This is a card message. by Charlie

Charlie

6/11 3:50 PM

✍ Hello Thomas, your ticket has been resolved. See below for updates:

INC10689569: WORKDAY not loading, ICE not loading AVAYA, not loading need help , OPENING A TICKET: UPDATE: UPDATE: internet access is intermittent, some apps loading ICE, other apps mode occasionally Avaya is issuing a stop sign. Tried to launch VPN will not connect. Now connect: VPN update. 12:35 Finall

Status: Resolved

Assignee: Jyoti Sharma

Resolution notes:

User had multiple issues, restarted the machine, took remote in, checked VPN issue is fixed. Read all comments...

4 comments · Resolved Jun. 11, 2024 - 03:50 PM EDT

Re-open issue

Got it, thanks

Notification settings

No problem, working on it... by Charlie

Charlie

6/11 4:28 PM

No problem, working on it...

This is a card message. by Charlie

Charlie

6/11 4:28 PM

Ok, I've re-opened ticket INC10689569. A member of the team will be back to assist you.

Why do you want to re-open?

Add Reason

Close Ticket

VPN IS STILL GOING DOWN by Coates, Thomas (CCI-Virginia)

6/11 4:28 PM

Coates, Thomas (CCI-Virginia)

VPN IS STILL GOING DOWN

This is a card message. by Charlie

Charlie

6/11 4:28 PM

Ok, here are the most relevant solutions:

RELEVANT ANSWERS

📖 My VPN connection is not working.

... and other related answers

View answers

CONTINUE RESPONDING TO TICKET

💬 Add a comment to the above ticket

Respond to ticket

RECOMMENDED FORMS

📝 Report an Issue

Simple form with Subject and Description

Complete a form

If you have tried the above suggestions but still need help, select below:

Get help

Cancel

This is a card message. by Charlie

Charlie

6/11 4:38 PM

✍ Hello Thomas, your ticket is now in progress. See below for updates:

INC10689569: WORKDAY not loading, ICE not loading AVAYA, not loading need help , OPENING A TICKET: UPDATE: UPDATE: internet access is intermittent, some apps loading ICE, other apps mode occasionally Avaya is issuing a stop sign. Tried to launch VPN will not connect. Now connect: VPN update. 12:35 Finall

Status: In Progress

Assignee: Anjali Singh

Latest activity:

Ayushi Singh | Jun. 11, 2024 - 04:37 PM EDT

Hi, We have assigned your ticket to ITHelp - Service Desk support group for further assistance and the team will connect with you or update you as soon as possible with the latest progress on the ticket. Regards IT-Help Team Read all comments...

6 comments · Updated Jun. 11, 2024 - 04:37 PM EDT

Add comment

Close issue

Got it, thanks

Notification settings

Supervisor helped me.  The VPN is back up o... by Coates, Thomas (CCI-Virginia)

6/11 6:49 PM

Coates, Thomas (CCI-Virginia)

Supervisor helped me.  The VPN is back up on the Hampton Road Gateway.  He says that I need to re-authenticate with the Zscaler, whatever that means.  But I will find out.  Thank you so much for your help and willingness to help Anjali!

I understand you are trying to upload an at... by Charlie

Charlie

6/11 6:49 PM

I understand you are trying to upload an attachment, but I don't support them in this way. Type File ticket and I can help you add an attachment after you describe your issue.

Supervisor helped me.  The VPN is back up o... by Coates, Thomas (CCI-Virginia)

6/11 6:49 PM

Coates, Thomas (CCI-Virginia)

Supervisor helped me.  The VPN is back up on the Hampton Road Gateway.  He says that I need to re-authenticate with the Zscaler, whatever that means.  But I will find out.  Thank you so much for your help and willingness to help Anjali!

This is a card message. by Charlie

Charlie

6/11 6:49 PM

Ok, I've drafted your comment for ticket

INC10689569: WORKDAY not loading, ICE not loading AVAYA, not loading need help , OPENING A TICKET: UPDATE: UPDATE: internet access is intermittent, some apps loading ICE, other apps mode occasionally Avaya is issuing a stop sign. Tried to launch VPN will not connect. Now connect: VPN update. 12:35 Finall

Review your comment

Supervisor helped me. The VPN is back up on the Hampton Road Gateway. He says that I need to re-authenticate with the Zscaler, whatever that means. But I will find out. Thank you so much for your help and willingness to help Anjali!

Send your comment and re-open the ticket?

Yes

No, modify

Cancel

👀 Hi there, looks like you may have not s... by Charlie

Charlie

6/11 6:51 PM

👀 Hi there, looks like you may have not submitted your last request.

Please click a button above to complete it or let me know how I can help you today.

June 12

This is a card message. by Charlie

Charlie

6/12 8:12 AM

✍ Hello Thomas, your ticket has been resolved. See below for updates:

INC10689569: WORKDAY not loading, ICE not loading AVAYA, not loading need help , OPENING A TICKET: UPDATE: UPDATE: internet access is intermittent, some apps loading ICE, other apps mode occasionally Avaya is issuing a stop sign. Tried to launch VPN will not connect. Now connect: VPN update. 12:35 Finall

Status: Resolved

Assignee: Anjali Singh

Resolution notes:

User had multiple issues, restarted the machine, took remote in, checked VPN issue is fixed. Read all comments...

7 comments · Resolved Jun. 11, 2024 - 03:50 PM EDT

Re-open issue

Got it, thanks

Notification settings

June 13

shift just started: internet access is DOWN... by Coates, Thomas (CCI-Virginia)

6/13 12:18 PM

Coates, Thomas (CCI-Virginia)

shift just started: internet access is DOWN, some apps loading ICE but now they have stopped Avaya is issuing a stop sign. Tried to launch VPN will not connect

This is a card message. by Charlie

Charlie

6/13 12:18 PM

Ok, here are the most relevant solutions. Type the number (e.g. 1) to select or click a button:

📖 RELEVANT ANSWERS

1 - Avaya - Connection issues experienced by COE users @ WFH:

2 - Avaya is not connecting.

3 - Avaya is not loading.

... and other related answers

View answers

📝 RECOMMENDED FORMS

4 - Report an Issue

I found Wi-Fi here.

Complete a form

💬 CONTINUE RESPONDING TO TICKET

5 - Add a comment to the above ticket

Respond to ticket

If you have tried the above suggestions but still need help, select below:

Get help

Cancel

June 14

This is a card message. by Charlie

Charlie

6/14 8:26 AM

✍ Hello Thomas, your ticket is now in progress. See below for updates:

RITM2093076: For Desktop, Laptop, Monitor, Desk Phone, Wifi Tablet etc..

Status: In Progress

Assignee: Unassigned

Latest activity:

Matthew Stevens | Jun. 14, 2024 - 08:26 AM EDT

Comments updated from Catalog Task TASK1066156 Tech taken for action.

1 comment · Updated Jun. 14, 2024 - 08:26 AM EDT

Add comment

Close issue

Got it, thanks

Notification settings

June 18

This is a card message. by Charlie

Charlie

6/18 11:15 AM

Hi Thomas,

Charlie here, and I have a fun tip for you today. Do you ever work in Office365 applications and wonder how to do something or can’t find the button you are looking for? Don’t leave the application to go looking; use the search bar included with every O365 application. 🔎

The search bar is like a detective, helping you find what you want. It is located at the top of the screen above the command ribbon. Type what you’d like to do, hit enter, and voila! Results are displayed in a dropdown menu. 👀Check out this video to see it in action.

Good to know!

I already know!

Not helpful

Wednesday

This is a card message. by Charlie

Charlie

Wednesday 10:26 AM

Hi Thomas. 👋 Charlie here - been working hard to help you with workplace related issues. Please let me know how you feel about my services!

How am I doing?

Select one, you'll be able to elaborate after.

Amazing

Good

Satisfactory

Poor

Disappointing

Thursday

Internet not working, some browser sites ar... by Coates, Thomas (CCI-Virginia)

Thursday 12:10 PM

Coates, Thomas (CCI-Virginia)

Internet not working, some browser sites are up, but many are spinning with cannot connect error

I understand you are trying to upload an at... by Charlie

Charlie

Thursday 12:10 PM

I understand you are trying to upload an attachment, but I don't support them in this way. Type File ticket and I can help you add an attachment after you describe your issue.

Yesterday

This is a card message. by Charlie

Charlie

Yesterday 2:47 PM

Hi Thomas. Your issue hasn't been updated for a while.

HRC1147319: General Inquiry case for Thomas Coates...

Status: In Progress

Assignee: Raquel Smith

Last commented - 4 days ago

Thomas Coates | Jun. 20, 2024 - 12:37 PM EDT

Thank you so much, I will look forward to speaking with someone! Thomas Coates Read all comments...

Anything you'd like to do?

I can remind the agent to take a look.

Request update

Add comment

Close issue

No thanks

Today

This is a card message. by Charlie

Charlie

11:04 AM

Hi Thomas,

Charlie here. With the July Fourth holiday coming, do you know which day of the week the company holiday is? What about logging holiday hours in Workday? Do you need a refresher?

Before you strain your brain or scramble through reference guides, ask me, your helpful ITHelp and HR Chatbot, 24/7. I am here to save you time! ⌚

• Find the official day off and dates for any upcoming 2024 company holiday. For ex., type in When is July 4th or When is Labor Day? 🎇

• Get a holiday time refresher by typing: How do I log holiday hours in Workday?

Remember, I cannot display your personal data, but I can give you the answers you need, along with helpful links for a deeper dive. 😊

Good to know!

I already know!

Not helpful

has context menu

has context menu

Oops

Oops, unknown error!

Retry